Stop relaying customer screenshots into Jira.
Capture the customer's screen, console, and environment in one click and route to engineering with the context they need.
Goals
- Faster resolution for customers
- Fewer back-and-forths with engineering
- Better escalation data
- Higher CSAT post-fix
Metrics that move
- Mean time-to-resolve
- Escalation rate
- Customer satisfaction post-fix
- Cannot-reproduce rate
Common objections, honest answers
AnchorMark complements Zendesk — capture happens in the customer's session and the report flows alongside the ticket.
They don't have to. The public widget runs invisibly when embedded; the extension is for your team.
When the report carries the screenshot, console, and network capture engineering needs, it stops being a translation problem.
Frequently asked questions
Can I link a report to a Zendesk ticket?
Does this work for screen-sharing sessions?
How does AnchorMark cut the back-and-forth with engineering?
Can I tag reports with account ID or plan tier?
AnchorMark.identify(). Triage can filter by cohort so high-tier customer reports surface first via AI triage.Will customers know we're using AnchorMark?
How do I prove to engineering that an issue is real?
Keep exploring
Every report ships with the screenshot, console errors, network failures, browser, OS, and viewport — captured automatically.
Two-way sync with Linear, Jira, GitHub Issues, and Slack. Mentions, status, and resolution stay in lockstep.
Capture pinned feedback on any site you visit — staging, production, or a competitor's page — without an SDK install.
Claude clusters duplicates, drafts severity, and writes the first summary so triage takes minutes, not hours.
Turn vague reports into reproducible tickets with screenshots, console, and network captured automatically.
Give clients an unintimidating place to leave precise feedback on staging — without paying for a tracker seat.