Use case
Beta feedback you can act on instead of read.
Embed the widget in your beta build; reports cluster automatically so the same five issues don't show up as fifty tickets.
The workflow
Three steps from feedback to fix.
Embed the widget
One script tag enables pin-and-capture for beta users.
AI clusters duplicates
Five reports of the same crash become one ticket with five voices.
Close the loop
Notify reporters when the fix ships so they keep filing.
Promote real signal
Reports tagged with high-value cohort metadata float to the top of triage.
Outcomes
- Higher signal from a smaller beta cohort.
- Engineers see the real-world failure modes early — not after launch.
- Beta participants stay engaged because they see fixes ship.
- AI clustering keeps the queue triagable even when a popular bug spikes overnight.
Frequently asked questions
Can I gate the widget to specific cohorts?
Yes — pass a user-id token and the public widget will only render for allow-listed users. This is the standard pattern for closed betas.
Where do public submissions go?
Into a separate "public" lane your team triages on its own schedule, so authenticated work isn't slowed. AI clustering still applies, so duplicate reports consolidate cleanly.
Will the widget play nicely with my existing analytics?
Yes. The widget loads lazily, weighs under 30 KB gzipped, and sends a header you can filter on if you want to exclude AnchorMark traffic from analytics — see context capture.
Can I attach plan tier or account ID to a beta report?
Yes — pass any first-party metadata via
AnchorMark.identify() or per-event. Triage can filter by cohort so paying customers' reports surface first.How do I notify beta users when a fix ships?
Status changes from your tracker mirror back into the report. Reporters see the new status without needing a tracker seat. Slack or webhook notifications can also be wired per project.
Can guests upload screenshots and recordings?
Yes. The widget supports image and PDF uploads. Screen recordings are not captured natively — pair with a recording tool and link the recording into the report comment.
Keep exploring
Public widget
Drop a script tag on your site and collect feedback from anonymous visitors with Turnstile-protected submissions.
AI triage
Claude clusters duplicates, drafts severity, and writes the first summary so triage takes minutes, not hours.
Browser extension
Capture pinned feedback on any site you visit — staging, production, or a competitor's page — without an SDK install.
Automatic context capture
Every report ships with the screenshot, console errors, network failures, browser, OS, and viewport — captured automatically.